FAQs

ORDERS

How do I place an order?

Browse our collection at leyastudio.com, select your preferred style and colour, and proceed to checkout.

Can I modify or cancel my order after placing it?

If you need any modifications to your order, please write to us at support@leyastudio.com and we will do our best to help.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, and net banking. All payments are processed securely through Razorpay.

How do gift cards work?

Gift cards are delivered instantly to your inbox and can be redeemed on all products at leyastudio.com. To send one directly to someone, simply tick the 'Send directly to the recipient' option before checkout and add their details. Gift cards are valid for one year from the date of purchase.

Can I shop your product in person?

Leya is currently available exclusively through our website. We offer free returns within India so you can shop with confidence.

SHIPPING

How long does delivery take within India?

Orders are prepared and dispatched from our studio within 3 to 5 business days. Once dispatched, you will receive an email with tracking details to follow your order's journey.

Do you ship internationally?

Yes, we ship to select countries. International orders are dispatched within 5 to 7 business days. Delivery timelines may vary depending on your region.

How much does shipping cost?

We offer complimentary shipping on all orders, both within India and internationally.

How do I track my order?

Once your order is dispatched, you will receive an email with your tracking details. If you have any trouble tracking your order, please write to us at support@leyastudio.com and we will be happy to help.

What happens if my order is delayed or lost in transit?

In the rare event that your order is delayed or appears to be lost in transit, please write to us at support@leyastudio.com and we will do our best to resolve it promptly.

Returns & Refunds

What is your return policy?

We accept returns for unused products within 7 days of delivery. Items must be in their original condition, with all tags intact and returned in original packaging including the dust bag.

How do I initiate a return?

Please write to us at support@leyastudio.com with your order number and reason for return. Our team will share a prepaid return label and guide you through the next steps.

How long does a refund take?

Once your return is received and approved, refunds are processed to your original payment method within 7 to 10 business days.

Can I return an international order?

We are currently unable to accept returns for international orders. If you receive a defective or incorrect product, please contact us within 48 hours with a video we will prioritise a replacement or full refund.

What should I do if I receive a damaged or incorrect item?

Please take a video while unboxing your order and share it with us at support@leyastudio.com within 48 hours of delivery. This helps us process your return or replacement as quickly as possible.

PRODUCT & MATERIALS

Where are Leya bags made?

Every Leya bag is made in India, by skilled artisans whose experience guides every stage of the making process.

What leather do you use?

We use responsibly sourced, LWG-certified full-grain leather, selected for its softness, natural character, and ability to age beautifully.

Are your products ethically made?

We work closely with skilled artisans and are committed to responsible production. We use LWG-certified leather, work in small batches, and repurpose leather off-cuts into smaller goods to minimise waste.

Why does my bag look slightly different from the product images?

Handmade with natural leather, each piece carries its own subtle variations in texture, tone, and the way it falls. These are not imperfections but the mark of the material and the hands that shaped it.

Do your bags come with a dust bag?

Yes, every Leya bag comes with a dust bag to keep it protected when not in use.

How do I know if the bag size is right for me?

Each product page includes the dimensions of the bag under Product Details. If you have further questions, write to us at support@leyastudio.com or reach out on Instagram and we will be happy to guide you.

CARE & MAINTENANCE

How do I care for my leather bag?

Avoid prolonged exposure to sunlight, rain, and humidity. Keep away from sharp objects and harsh chemicals, and avoid overloading to maintain its structure. Full care instructions are available on our Care Instructions page.

Do you offer repairs?

We currently do not offer repairs, but if you face any issues, write to us at support@leyastudio.com with details of the repair needed and we will do our best to assist.

What if my bag develops a manufacturing defect after use?

If your bag develops a defect that appears to be a result of manufacturing, please get in touch with us at support@leyastudio.com and we will assess the issue and work toward a resolution.

GENERAL

How do I stay updated on new launches and releases?

Sign up to our mailing list at leyastudio.com for early access to new releases and limited pieces. You can also follow us on Instagram @leya.studio.

How do I get in touch with Leya?

You can reach us at support@leyastudio.com. We aim to respond to all queries within 1 to 2 business days.